Our custom process is built around you—from your story to your style to your budget. It begins with a free consultation (online or in-person) where we learn what matters most to you. From there, we sketch or render your piece, refine the design together, and once it’s approved, we bring it to life using high-quality materials and craftsmanship. Most pieces are complete in 3–6 weeks.
Absolutely. You don’t need a Pinterest board or a gemstone degree. All you need is a story, a vibe, or even just a feeling. We’ll guide you through stone options, setting styles, and metals—making the process feel fun and pressure-free.
Most custom designs take between 3–6 weeks from consultation to delivery, depending on the complexity of the piece. If you’re working with a specific date in mind (like a proposal or event), just let us know—we’ll do everything we can to make it happen.
Yes! We specialize in heirloom redesigns. Whether it’s a ring from a loved one or a stone you’ve held onto for years, we’ll help you reimagine it into something that feels fresh and deeply personal—while honoring where it came from.
Definitely. You’ll receive a sketch, mockup, or 3D rendering to review and approve before production begins. We want you to feel confident in every detail.
We work closely with you throughout the design process to ensure you’re in love with the piece before it’s made. Because our jewelry is made-to-order, returns aren’t possible—but adjustments or redesign discussions can always be explored.
Yes, we offer resizing and post-delivery support for most rings. Your first resize is often complimentary. Just reach out and we’ll take care of you.