Question 1

How does the custom jewelry process work at Old Main Gem Co.?

Accepted Answer

Our custom process is built around you—from your story to your style to your budget. It begins with a free consultation (online or in-person)...

Question 2

I have no idea what I want—can you help me figure it out?

Accepted Answer

Absolutely. You don’t need a Pinterest board or a gemstone degree. All you need is a story, a vibe, or even just a feeling...

Question 3

How long does a custom piece take from start to finish?

Accepted Answer

Most custom designs take between 4–8 weeks depending on the complexity. Let us know if you have a specific deadline in mind...

Question 4

Can I redesign heirloom or sentimental jewelry?

Accepted Answer

Yes! We specialize in heirloom redesigns. We'll help you reimagine your piece while honoring where it came from.

Question 5

How much should I expect to spend on a custom engagement ring?

Accepted Answer

Our rings typically start around $1,200 and go up depending on the metal, stone, and design complexity.

Question 6

Do you offer payment plans or financing options?

Accepted Answer

Yes! We offer Affirm at checkout so you can split payments over time without stress.

Question 7

What are lab-grown diamonds and why do you use them?

Accepted Answer

Lab-grown diamonds are real diamonds created above ground. They're ethical, sustainable, and more affordable.

Question 8

Can I propose with a temporary ring and design the real one later?

Accepted Answer

Yes—and we love this idea! We offer placeholder rings or upgrade options so your partner can be part of the journey.

Question 9

How is my jewelry delivered, and is it insured?

Accepted Answer

We ship all orders securely with tracking and signature confirmation. Everything is fully insured.