Refund Policy

At Old Main Gem Co., every piece of jewelry is created or curated with intention—whether it’s custom-made, crafted from heirloom materials, or selected from our ready-to-ship collection. Because of the nature of our work, all sales are final, and we do not offer refunds, returns, exchanges, or resizing

Custom Jewelry & Heirloom Redesigns

Due to the personalized nature of custom orders, including heirloom redesigns, once your design is approved and production has begun, your piece is non-refundable. Each custom item is crafted based on your specific preferences, materials, and story—and as such, cannot be resold or repurposed.

We provide detailed communication throughout the design process to ensure clarity before finalizing your order.

Ready-Made Jewelry

All ready-to-ship items are also final sale. This allows us to maintain the integrity and pricing of our small-batch collections and protect the craftsmanship invested in each piece.

Sizing, Repairs & Modifications

We do not offer sizing, repairs, or post-purchase modifications. We strongly recommend verifying your ring size or confirming order details before finalizing your purchase.

Cancellations

Orders may only be canceled within 24 hours of purchase, unless production or sourcing has already begun. After that point, all orders are considered final.

Why This Policy Exists

As a small business, we work with care and intention on every piece—from sourcing and crafting to packaging. Our no-refund policy helps ensure we can offer fair pricing, high-quality materials, and a meaningful experience to each client.

If you have any questions prior to placing an order, we encourage you to contact us at contact@oldmaingemco.com.